Help center

How can we help?

The quick answers to the things people ask most. Can't find it? Reach the team.

Planning

How does Vvibe build my itinerary?

You tell us the vibe, your dates, and a rough budget. We generate a day-by-day plan with stays, experiences, and local hosts, then you tweak anything you like before booking.

Can I plan for a group?

Yes. Add travelers to a trip and everyone can comment and vote on the plan. The organizer keeps final say on bookings.

Booking

Do I book everything through Vvibe?

You can book stays and experiences in one place, or bring your own and we'll slot them into the plan. Flights are linked out to airlines and partners.

What payment methods do you take?

Major credit and debit cards. Some local experiences are pay-on-arrival; those are clearly marked.

Changes & cancellations

Can I change my plans after booking?

Most stays and experiences are flexible — look for the "flexible" tag. Change windows and any fees are shown before you confirm. See full terms on our terms page.

How do refunds work?

Refunds follow each provider's policy and are returned to your original payment method, usually within 5–10 business days.

Account & privacy

How do you handle my data?

We collect only what we need to plan and book your trip. Read the details in our privacy policy.

How do I delete my account?

From your account settings, or email us and we'll handle it within 30 days.